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Return Policy
We want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, we gladly accept returns of unworn, unwashed, and undamaged items in their original packaging within 30 days of the purchase date. Please follow the instructions below to ensure a smooth return process.
How to Initiate a Return
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Contact Us: Before sending your items back, please contact our customer service team at lusthue@outlook.com to obtain a Return Authorization Number (RA#). This number must be included with your return to process it properly.
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Package Your Return: Ensure that the items are securely packaged in their original condition, including any tags and labels. Please include a copy of your receipt or order number in the package.
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Ship the Return: Ship the return package to our warehouse using a trackable shipping method. We recommend keeping a copy of your tracking information until your refund has been processed.
Refunds
Once your return has been received and inspected at our warehouse, you should expect to receive your refund to the original payment method within 5 – 10 working days. Please note that the time it takes for your refund to appear on your account may vary depending on your financial institution.
Conditions for Returns
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- We do not accept returns of items marked as final sale.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
If you have any questions, inquiries, or special requests regarding our products, please don’t hesitate to reach out. Whether you’re interested in placing a bulk order, customizing designs, or exploring business collaborations, we are more than happy to help. Your satisfaction is our top priority, and our dedicated team is ready to provide the best solutions tailored to your needs.
For Bulk Orders and Custom Requests:
We welcome bulk purchase inquiries and custom design orders. If you’re a retailer, distributor, or have specific requirements for your brand or store, please contact us directly. Our team will work closely with you to ensure that we meet your expectations with our premium quality products and tailored services.
How to Reach Us:
Alternatively, you can fill out the contact form below, and we will get back to you as soon as possible.
Phone
+86 180 6880 8880
Business Hours
Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)
Address
High-Tone Industry Park, No. 66 Ruanjian Avenue, Yuhuatai District, Nanjing, China
lusthue@outlook.com
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